Frequently Asked Questions
Everything you need to know about your TrailRax experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange.
Are your materials sustainably sourced?
Yes, TrailRax is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our seasonal collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
How should I care for my TrailRax garments?
To maintain the longevity of your clothing, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions can be found on the inner tag of each garment.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times are calculated at checkout based on the destination.