Returns & Exchanges

At TrailRax, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all unworn and unwashed apparel. If your gear doesn't fit your adventure, we'll make it right with a quick exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the items in their original packaging with all tags attached, ensuring the product is in its original, sellable condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.